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Building a Great Marketplace

Frederic Mazzella Co-founder, BlaBlaCar

Frederic Mazzella, Co-Founder and CEO BlaBlaCar

Frederic Mazella is the CEO and Founder of BlaBlaCar, a peer-2-peer travel company which connects drivers with empty seats to people looking for a ride. BlaBlarCar was founded in 2006 and is a Lead Edge Capital portfolio company. Prior to BlaBlaCar, Frederic was a Project Manager at Kabira, a supplier of in-memory transactional platforms that power some of the world’s largest financial and telecommunications enterprises. Before joining Kabira, Frederic was a Research Assistant at NASA for three years.

Summary Notes on Building a Great Marketplace

  • Building a great marketplace
    • First thing to look at in marketplace
      • The quality of service, ratings etc.
    • What makes a great marketplace?
      • Quality of service that each side provides to the other
      • Drivers have to be good at providing service, punctual, friendly, rating mechanism
      • Building trust with people who have never met
    • Key metrics to monitor?
      • Fill rate in the cars – how many seats have been sold vs. offered by drivers
        • Wants any driver offering seats to get passengers
      • Ratings and average of rating to make sure it’s high enough
      • Monitor activity and how often riders and drivers come back
    • Advice to marketplace entrepreneurs
      • Build a service you would use
      • Frederic has been ridesharing for a long time and this helped shape the right experience to make sure it’s easy and efficient
      • Since it takes a long time to build a marketplace, it’s a good goal to want to build a service you would use
    • Make sure market is large
      • Think about the opportunity and whether or not it is niche
      • Need to have many people to participate in the network

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